Return & Refund Policy
Posh Print
At Posh Print (Posh Print, we, our, or us), customer satisfaction is very important to us. We strive to deliver high-quality printing services and products that meet your expectations. Because most of our products are custom-made, we have specific rules regarding returns and refunds. This policy explains when you may be eligible for a return, exchange, or refund.
1. Non-Returnable & Custom-Made Items
1.1 Personalized Products
All items produced by Posh Print are customized based on the files, artwork, and specifications you provide. As a result, we cannot accept returns or provide refunds for products due to:
- Customer errors (e.g., typos, low-resolution images, incorrect design submissions)
- Change of mind after placing an order
- Differences in color between digital proofs and final printed materials (minor variations are normal in the printing industry)
1.2 Approval Responsibility
It is the customers responsibility to review and approve all proofs before production. Once approved, the order is considered final.
2. Situations Eligible for Replacement or Refund
We may, at our sole discretion, replace or refund your order in the following circumstances:
Manufacturing Defects:
Significant printing errors, misalignment, or defects caused during production.
Wrong Item Delivered:
If you receive an item different from what was ordered.
Shipping Damage:
If your order arrives damaged due to courier mishandling. (You must notify us within 48 hours of delivery and provide photos of the damaged package and items.)
Incomplete Orders:
If your package is missing items that were confirmed in your order.
3. Timeframe for Claims
- All return or refund requests must be submitted within 7 business days of receiving your order.
- Requests made after this period may not be accepted.
4. Process for Return & Refund Requests
To request a replacement, refund, or store credit, please follow these steps:
Contact our support team at poshprintoffice@gmail.com or call us at 914-207-9623 within 7 business days.
Provide your order number, description of the issue, and supporting photos (if applicable).
Our team will review your request and may ask you to return defective items before processing a replacement or refund.
5. Refund Method
Replacements:
If eligible, we will reprint and reship your order at no cost.
Refunds:
Approved refunds will be issued to the original payment method within 7–10 business days after approval.
Store Credit:
In some cases, we may offer store credit as an alternative.
6. Shipping Costs
If the return is due to an error or defect on our part, Posh Print will cover all shipping costs.
If the return is due to a customer error (e.g., incorrect file submission), the customer is responsible for return shipping and reprint costs.
7. Cancellations
- Orders can only be canceled before they enter production.
- Once production has started, cancellations are no longer possible.
- A cancellation fee may apply for orders canceled after proof approval.
8. Disclaimer
Minor variations in color, paper texture, or print finish are considered standard and are not grounds for return or refund.
Posh Print reserves the right to deny any return or refund request that does not meet the conditions stated in this policy.
9. Contact Information
If you have questions about this Return & Refund Policy, please contact us:
Posh Print
37-42, 72nd Street
Jackson Heights, NY 11372